Keeping OfferUp a safe and trustworthy marketplace is something we take seriously. If your account has been suspended or removed, it may be because activity on the account didn’t align with our Community Guidelines or Posting Rules.
Below are some common reasons why an account may be suspended or removed and what it means for you.
Violations of our Community Guidelines and Posting Rules
Accounts may be suspended or removed if they’re associated with activity that goes against our Community Guidelines or Posting Rules. Common examples include:
- Posting prohibited or restricted items, services, or jobs.
- Engaging in behavior that goes against our Community Guidelines.
- Creating misleading or inaccurate listings.
- Attempting to move transactions off the platform.
- Repeated violations after prior warnings or removals.
What happens when your account is suspended or removed
When an account is suspended or removed, the following may occur:
- Access to posting items, services, or jobs may be removed.
- Access to messaging and other account features may be removed.
How to avoid violations
Below are some tips to help keep your account in good standing:
- Review and follow our Community Guidelines and Posting Rules to understand what behaviors and listings are prohibited.
- Ensure your listings are accurate and clearly represent what you’re selling.
- Avoid moving conversations to outside platforms or channels.
- Report suspicious activity or content to OfferUp.
Account suspended or removed in error?
If you believe your account was suspended or removed in error, please contact OfferUp Support by selecting Contact Us below.