Not finding what you need? Before reaching out, check whether one of these common topics already answers your question — it's usually the fastest way to get unstuck. If not, we're here for you, and this article covers how to reach OfferUp Support directly.
Common topics — check these first
- Forgot your password? See Change your password.
- Trouble logging in? See Log in and out of your account.
- Not receiving a verification code? See Troubleshooting verification issues.
- Messages not sending or showing up? See Fix common messaging issues.
- Need to report a user or a listing? See Report a user.
Live chat with a real person
Our chat agents are available 7 days a week from 9:00 am–7:00 pm (PST). To chat with an OfferUp Support agent, select the Chat button in the bottom right corner of any help page.
Before you start a chat, have ready: your account email, and any relevant listing, order, or user details related to your issue. This helps our agents resolve things faster.
If chat isn't available — outside of those hours, or if the queue is full — use the Contact form below instead.
Fill out our Contact form
If chat is not available, you can submit a request for help by filling out our Contact form.
Note
To get help faster, log in to your OfferUp account before filling out the Contact form. This helps us find your account details quickly so we can solve your issue sooner.
Before you submit a request, have ready: your account email, and any relevant listing, order, or user details related to your issue — the more specific your description, the faster we can resolve it.
To fill out our Contact form:
- Select the Contact Us button below.
- On the Contact Us page, choose the topic that most closely resembles your request.
- Enter a detailed description of your request, then select Submit.
You’ll receive an automated email confirmation. Within 24 hours, an OfferUp Support agent will reach out to help with your issue.
Haven't heard back after 24 hours? First, check your spam or junk folder — automated confirmations sometimes land there. If it's still not there, you can start a live chat during our chat hours above, or submit a new request through the Contact form.