Check out these troubleshooting tips for common issues with in-app messaging.
Not getting new message notifications?
OfferUp sends you email and push notifications anytime that you receive a new message in the app. If you’re not receiving these notifications, we recommend that you check your settings in the OfferUp app and on your mobile device. To learn more, see Managing your notification preferences.
Not receiving responses to your messages?
If you're not getting a response from a buyer or seller in a timely manner, you can check to make sure that your message was delivered to them. You can also check if they've seen your message.
A successfully delivered message says Delivered below it and shows one check mark.
An undelivered message says Couldn’t deliver. Tap to try again. Tap on your message to try to resend it. If that doesn’t work, please reach out to us by tapping the Contact Us button below.
A message that has been seen says Seen below it and shows two check marks. Seen means that the other person has viewed your message, but maybe hasn’t had a chance to respond yet.
If your message has been seen by the recipient, but you aren't getting a response in a reasonable amount of time, we recommend that you find someone else to do business with.
Messages disappearing from your inbox?
There may be times when you receive a message from an interested buyer or seller, but later find that their message has disappeared from your inbox. This can happen for a few reasons, such as:
- Your chat timed out due to a temporary connection issue.
- The person deactivated or deleted their OfferUp account.
- OfferUp removed the item you were chatting about due to posting violations.
If messages are only disappearing from your conversation with one specific person, it’s likely that the person got rid of their OfferUp account. However, if messages are disappearing from multiple conversations, there may be a bigger issue. If this is the case, please reach out to us by tapping the Contact Us button below.