Check out these troubleshooting tips for common issues with in-app messaging.
Not getting notified about new messages
OfferUp sends email and push notifications whenever you receive a new message. If you’re not seeing these alerts, check your notification settings both in the OfferUp app and on your mobile device. To learn more, see Managing your notification preferences.
No response to my messages
If a buyer or seller isn’t replying, first confirm that your message was delivered. You can also check to see if they’ve viewed it. Here's what to look for.
A successfully delivered message says Delivered below it with one check mark.
An undelivered message says Couldn’t deliver. Tap on your message to try to resend it. If that doesn’t work, please contact us for assistance.
A message that has been viewed by the recipient says Seen below it with two check marks.
If your message is marked as Seen but you haven’t received a timely reply, it’s best to look for another buyer or seller to work with.
Tip
Want to know how fast someone usually replies? Tap their profile picture to view their OfferUp profile. If they typically respond quickly, you’ll see notes like Responds within 1 hour or Responds in a few minutes.
Messages disappearing from my inbox
Sometimes a message from a buyer or seller may disappear from your inbox. This can happen for a few reasons:
- Your chat timed out due to a temporary connection issue.
- The person deactivated or deleted their OfferUp account.
- OfferUp removed the item you were chatting about due to posting violations.
If messages are disappearing from only one conversation, it's likely the person closed their account. But if messages are disappearing from multiple conversations, there may be a larger issue. In that case, please contact us for help.