The messaging feature allows you to securely chat with other users on our platform. Use it to ask questions about items, make offers, and get advice from other buyers and sellers.
Access your messages
To access your existing messages, complete the following steps.
1. Open the OfferUp app and log in to your account.
2. On the Home page, tap
Inbox.
3. View your available message threads.
1. Visit OfferUp.com and log in to your account.
2. On the Home page, click Inbox.
3. Click View All Messages to go to your Inbox.
Send a message
There are many ways to send a message, depending on what you’re trying to do. Here’s how to start messaging with other users.
Ask a question
If you’re interested in an item, but have questions before you buy, you can send the seller a message using the Ask feature.
1. Open the OfferUp app and log in to your account.
2. On the Home page, tap on a listing you’re interested in from the feed.
3. On the listing page, tap Ask.
4. In the New Message field, type a message or select a suggested message, then tap Send.
1. Visit OfferUp.com and log in to your account.
2. On the Home page, click on a listing you're interested in from the feed.
3. On the listing page, click Ask.
4. In the New Message field, type a message or select a suggested message, then click Send.
Make an offer
If you’re ready to buy an item, you can make the seller an offer by sending a message using the Make Offer feature.
1. Open the OfferUp app and log in to your account.
2. On the Home page, tap on a listing you're interested in from the feed.
3. On the listing page, tap Make Offer.
4. Enter your offer price, then tap Make Offer to send it to the seller.
1. Visit OfferUp.com and log in to your account.
2. On the Home page, click on a listing you're interested in from the feed.
3. On the listing page, click Make Offer.
4. Enter your offer price, then click Make Offer to send it to the seller.
Start a new chat
If you want to chat with someone, but not about a specific item, you can send them a chat request from your inbox or from their profile page. Please note, this feature is only available in our mobile app.
- Open the OfferUp app and log in to your account.
- On the
Home page, tap
Inbox.
- Tap Start a New Chat.
- On the New Chat pop-up, choose who you want to chat with from the following options::
- Recent - These are the users you’ve most recently chatted with.
- Followers - These are the users who follow you. Learn more about followers.
- Following - These are the users who you follow. Learn more about following.
- Tap on a user to open a new thread, then type your message into the New Message field.
- Tap Send to finish.
The user must accept your chat request before you can start a conversation.
- Open the OfferUp app and log in to your account.
- On the
- On the listing page, tap the seller’s profile picture.
- On the Profile page, tap Start a Chat.
- Type your message into the New Message field.
- Tap Send to finish.
The user must accept your chat request before you can start a conversation.
Accept a new chat request
If a user sends you a new chat request, you must accept it before you can respond to them. Please note, this feature is only available in our mobile app.
- Open the OfferUp app and log in to your account.
- On the
- At the top of your Inbox, tap Requests.
- Tap on a new chat request, then select from the following options:
- Accept - Accept the chat and start replying to the user.
- Block - Delete the request and block the user from messaging you again. Learn more about blocking a user.
- Report User - Report the user to OfferUp. Learn more about reporting a user
Once you accept a user’s chat request, you’ll receive push notifications every time you get a new message from them. Learn more about push notifications.
Reply to a message
To reply to a message, complete the following steps.
- Open the OfferUp app and log in to your account.
- On the
- Tap the message thread you want to reply to.
- On the Message page, tap into the Message field and type in your response.
Note: To react to a message with an emoji, tap the Smiley Face. - Tap Send to finish.
- Visit OfferUp.com and log in to your account.
- On the Home page, click Inbox, then click View All Messages.
- In your Inbox, click on the message thread you want to reply to.
- On the Message page, click into the Message field and type in your response.
- Click Send to finish.
Delete a message
To delete a message thread, complete the following steps. Deleted messages cannot be recovered.
- Open the OfferUp app and log in to your account.
- On the
- Locate the message thread you want to delete.
- Long press or swipe left on the message thread, then tap Delete.
- Visit OfferUp.com and log in to your account.
- On the Home page, click Inbox, then click View All Messages.
- In your Inbox, select the checkbox next to the message thread you want to delete.
Note: You can select multiple message threads to delete at once. - Click Delete at the top of your messages list.