The messaging feature allows you to securely chat with other users on our platform. Use it to ask questions about items, make offers, and get advice from other buyers and sellers.
Access your messages
To access your existing messages, complete the following steps.
1. Open the OfferUp app and log in to your account.
2. On the Home page, tap Inbox in the bottom navigation bar.
3. View your available message threads.
1. Visit OfferUp.com and log in to your account.
2. On the Home page, click Inbox in the top navigation bar.
3. View your available messages in the Messages pane, or click View All Messages to go to your Inbox.
Send a message
There are many ways to send a message, depending on what you’re trying to do. Here’s how to start messaging with other users.
Ask a question
If you’re interested in an item, but have questions about it before you buy, you can send the seller a message.
1. Open the OfferUp app and log in to your account.
2. On the Home page, tap on a listing you’re interested in from the feed.
3. On the listing page, tap Ask.
4. Tap one of the suggested messages to immediately send that question, or write your own, then tap Send.
1. Visit OfferUp.com and log in to your account.
2. On the Home page, click on a listing you're interested in from the feed.
3. On the listing page, click Ask.
4. Click one of the suggested messages to immediately send that question, or write your own, then click Send.
Make an offer
If you’re ready to buy an item, you can make the seller an offer by sending a message.
1. Open the OfferUp app and log in to your account.
2. On the Home page, tap on a listing you're interested in from the feed.
3. On the listing page, tap Make Offer.
4. Enter your offer price, then tap Make Offer to send it in a message to the seller.
1. Visit OfferUp.com and log in to your account.
2. On the Home page, click on a listing you're interested in from the feed.
3. On the listing page, click Make Offer.
4. Enter your offer price, then click Make Offer to send it in a message to the seller.
Start a new chat *Beta*
If you want to chat with someone, but not about a specific item, you can send them a message invite.
NOTE
We're currently beta testing this feature in our mobile app. As a result, some users may not have access to it at this time. If you don’t see the Start a New Chat button, then it’s not available to you yet.
- Open the OfferUp app and log in to your account.
- On the Home page, tap Inbox.
- In your Inbox, tap Start a New Chat.
- On the New Chat pop-up, view the users you can invite to chat from these options:
a. Suggested - This shows you the users you’ve most recently chatted with.
b. Followers - This shows you the users who follow you. Learn more about followers.
c. Following - This shows you the users who you’re following. Learn more about following. - Tap on a user to start composing your message.
- On the Send a Message page, tap the New Message field and type in your message.
- Tap the Send button to finish.
- Open the OfferUp app and log in to your account.
- On the Home page, tap on a listing that you’re interested in.
- On the listing page, tap the seller’s profile picture.
- On the Profile page, tap Start a Chat.
- On the Send a Message page, tap the New Message field and type in your message.
- Tap the Send button to finish.
Reply to a message
To reply to a message, complete the following steps.
- Open the OfferUp app and log in to your account.
- Tap Inbox, then tap on the message thread you want to reply to.
- On the Message page, tap into the Message field at the bottom and type in your response.
- Tap the Send icon to finish.
TIP
Tap on a message you’ve received to react with an emoji.
- Visit OfferUp.com and log in to your account.
- On the Home page, click Inbox in the top navigation bar, then click View All Messages.
- In your Inbox, click on the message thread you want to reply to.
- On the Message page, click into the Message field at the bottom and type in your response.
- Click Send to finish.
Delete a message
To delete a message thread you no longer need, complete the following steps.
Note
Deleting a message thread is a permanent action that cannot be undone.
- Open the OfferUp app and log in to your account.
- On the Home page, tap Inbox, then locate the message thread you want to delete.
- Long press or swipe left on the message thread, then tap Delete.
- Visit OfferUp.com and log in to your account.
- On the Home page, click Inbox, then click View All Messages.
- In your Inbox, select the checkbox next to the message thread you want to delete.
Note: You can select multiple message threads to delete at once. - Click the Delete button at the top of your messages list.