At OfferUp, we want everyone to have an enjoyable buying and selling experience. Please report suspicious or offensive behavior and any items that violate our Posting rules. If you report someone, they will not know you reported them.
When you report someone in the app, you’re reporting them to OfferUp. We might follow up with you if additional information is needed.
If someone is bothering you, you can block them. You won't receive further messages from them and any current message threads you have with them will also disappear. You'll still be able to see their items, and they'll be able to see yours, but you won't be able to send each other offers or messages.
Reporting someone
You should report someone in cases where they have:
- Exhibited suspicious, illegal, offensive, or harassing behavior
- Looks like a scam (Example: selling a fraudulent item)
- Paid fraudulently
- Used an offensive profile image or sent offensive messages
- Posted an item (or items) that violate our posting rules, such as a counterfeit or inappropriate item, such as a weapon (For more information, see our Prohibited Items)
- Failed to show up to buy or sell an item
How to report someone
To report someone from their profile
- Tap their picture to open their profile
- Tap
in the upper right corner - Tap
Report (Android) or Report (iOS) - Select a reason to report the person
- Optional: You can choose to add a note or block the person on the next screen
Note: Blocking someone means you won’t be able to send each other messages or offers. - Tap Submit report
- Tap Done
To report someone from a message
- Tap
and go to the Messages tab - Open a message from the person you want to report
- Tap the in the upper right corner
- Tap Report (Android) or Report (iOS)
- Select a reason to report someone
- Optional: You can choose to add a note or block the person on the next screen
Note: Blocking someone means you won’t be able to send each other messages or offers - Tap Submit report
- Tap Done
How to block someone
To block someone, you will need to start by reporting them. Once you’re at the last step of reporting them, you can choose to block them by turning the toggle on.
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Toggle off: Person will not be blocked |
Toggle on: Person will be blocked |
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Learn how to unblock someone.
Note: Unblocking someone is unavailable on the web, you will need to use the OfferUp app to unblock a person.
Report illegal activity to law enforcement
In addition to investigating and addressing issues through the app, OfferUp partners closely with law enforcement. If you have encountered illegal activity or a crime, we strongly recommend contacting local authorities. The police will need relevant details from you, such as the profile of the individual you were in contact with on OfferUp.
If you think you received a fraudulent check or counterfeit money, do not deposit it. Report the person to your local authorities, and report them in the OfferUp app by following the steps outlined above.
Once you have reported to local authorities, please encourage the investigative officer to contact OfferUp and provide us with the following details of your case:
- Agency case number or event ID
- Investigative officer name
- Investigative officer phone number or email
Reporting an item
For information on how to report an item, click here.