We know it’s frustrating when your listing is removed or no longer appears in the feed. Listings may be removed by our Trust & Safety team or automated systems if they violate our policies or if we’re unable to verify that an item is legitimate, safe, or accurately represented.
Below are the most common reasons a listing may be removed and what you can do to help avoid it.
The listing may violate our policies
Listings can be removed if they include content that goes against our Posting Rules or Community Guidelines. Common examples include:
- Using stock, catalog, or heavily edited photos or videos.
- Posting inaccurate, misleading, or inappropriate descriptions.
- Posting duplicate listings for the same item.
- Listing prohibited or restricted items.
- Including phone numbers, email addresses, social media handles, or other contact information anywhere in the listing.
- Including links or web addresses that direct buyers off the platform.
- Posting an item in the wrong category to avoid fees or gain visibility.
Note
To help keep the marketplace safe, some listings may also be removed if they appear suspicious or inconsistent with normal marketplace activity.
Tips to help keep your listing active
When creating your listing:
- Use clear photos and videos you took yourself.
- Write accurate titles and descriptions.
- Include details that help verify the item is genuine, such as brand markings, tags, serial numbers, receipts, or packaging when available.
- Select the correct category for your item.
- Keep all communication on OfferUp.
- Only create one listing for an item.
Providing proof of authenticity
Some listings may be removed if we cannot confirm that an item is authentic. This is especially common for high-value, designer, collectible, or frequently counterfeited items.
If requested, you may be asked to provide additional photos or documentation, such as:
- Photos of tags, labels, serial numbers, or authenticity cards.
- Original receipts or proof of purchase.
- Close-up photos showing logos, stitching, packaging, or unique details.
- Multiple photos of the actual item from different angles.
Providing clear and detailed information can help our team review your listing more quickly.
Accidental removal
Our teams and tools work around the clock to protect the community, but mistakes can happen. In most cases, we’ll notify you if your listing was removed and provide next steps when possible.
If you believe your listing was removed in error, contact us so we can review it. You can:
- Open a chat to speak with a live agent.
- Select Contact Us below to submit a request.
If we find your listing was removed in error, we’ll restore it to the feed.
Learn more
For more information about what’s allowed on OfferUp, review our: