We get it. It’s frustrating when your listings are removed from the feed. Here's why it happens and what you can do about it.
Posting violations
Our Trust & Safety team and automated detection systems monitor the marketplace 24/7 to ensure that listings contain real, safe, and legal items. If your listing is removed from the feed, it’s likely because it violated one of our rules or policies.
We know this is usually unintentional, so here are some simple things you can do to avoid having your listings removed:
- Don’t use stock or catalog photos of items—take real photos.
- Don’t post inaccurate, misleading, or inappropriate item descriptions.
- Don’t post duplicate listings for the same item.
- Don’t post items that are prohibited to sell on OfferUp.
- Don’t list your contact information anywhere on your listings. Buyers can message you through our platform if they have questions.
- Don’t include links or web addresses anywhere on your listings. Directing buyers off of our platform can look suspicious.
- Don’t post an item in an incorrect category to avoid paying listing fees.
For the best selling experience on our platform, we recommend familiarizing yourself with our policies before posting your items. To learn more, see our:
Accidental removal
Our teams and tools work around the clock to protect the community, but we’re not perfect. Sometimes, we make mistakes. While we believe it’s better to be safe than sorry, we do understand how disruptive it can be when your listings are removed. In most cases, we’ll notify you when it happens and give you the opportunity to address it.
If you’ve received an email that says we removed your listing, but you think it was a mistake, please reach out to let us know. Just open a Chat to talk to a live agent, or select Contact Us to submit a request. If we find that your listing was removed in error, we’ll restore it to the feed.