We want everyone to have a positive buying and selling experience on OfferUp. But we recognize that sometimes, people don't play by the rules. If you run into a user who's violating our Posting Rules, Community Guidelines, or behaving suspiciously, please protect yourself and others by reporting them.
If you feel unsafe or believe you're in immediate danger, contact local law enforcement first, then report to OfferUp below so we can further investigate. See Report a crime for more on how OfferUp works with law enforcement.
What do you want to report?
- A user who's violating our rules, being offensive, or acting suspiciously: see When to report a user below.
- A listing that looks stolen, fake, or dangerous: see Report a suspicious listing below.
- A crime or illegal activity, or someone in immediate danger: see Report illegal activity below.
When to report a user
To keep the OfferUp community safe, it's a good idea to report users who break our rules or who post prohibited items. Report a user any time they're offensive, disrespectful, harassing, threatening, or suspicious.
Here are some examples of when to report a user:
- You suspect they're trying to scam you.
- They're asking for your phone number, email, account password, or verification code.
- They're sending you suspicious links to 3rd-party websites.
- They want you to send payments outside of the OfferUp platform.
- Their profile picture or username is inappropriate.
- The items they're selling are potentially fake or stolen.
- They failed to show up to your scheduled meetup.
- They're sending you rude, offensive, or harassing messages.
When you report a user, your feedback comes directly to us so we can review it and take action to protect the community. We don't tell users when they get reported, so they won't know.
The more detail you include, the better we can respond. When you submit a report, add a note explaining the situation — this is optional, but it directly affects how quickly and accurately we can act on it.
Report a user from their profile page
You can do this at any time in our mobile app or on OfferUp.com.
- Open a listing posted by the user you want to report, then tap their profile picture.
- On the Profile page, tap the three dot menu in the top right, then tap Report.
- On the Report User page, select a reason.
- Optional: Add a note to provide more info about the situation.
- Optional: Turn on the Block This User? toggle to prevent the user from sending you future messages or offers. Learn more about blocking users.
- Tap Submit Report.
- Open a listing posted by the user you want to report, then click their profile picture.
- On the Profile page, click the report flag icon under their profile picture.
- On the Report User pop-up, select a reason.
- Optional: Add a note to provide more info about the situation.
- Optional: Turn on the Block This User? toggle to prevent the user from sending you future messages or offers. Learn more about blocking users.
- Click Submit Report, then Done.
Your report is sent to our team for review — you won't see a status update in the app, but the user won't be notified that you reported them.
Report a user from a chat message
You can do this at any time in our mobile app or on OfferUp.com.
- Tap Inbox and open a message from the person you want to report.
- On the Message page, tap the three dot menu in the top right, then tap Report.
- On the Report User page, select a reason.
- Optional: Add a note to provide more info about the situation.
- Optional: Turn on the Block This User? toggle to prevent the user from sending you future messages or offers. Learn more about blocking users.
- Tap Submit Report.
- Click Inbox and open a message from the person you want to report.
- On the Message page, click the three dot menu, then click Report.
- On the Report User pop-up, select a reason.
- Optional: Add a note to provide more info about the situation.
- Optional: Turn on the Block This User? toggle to prevent the user from sending you future messages or offers. Learn more about blocking users.
- Click Submit Report, then Done.
Your report is sent to our team for review — you won't see a status update in the app, but the user won't be notified that you reported them.
Report a suspicious listing
If a listing looks like it's promoting a potentially stolen, fake, or dangerous item, report the listing itself rather than (or in addition to) the seller — this routes your report correctly to our listings-review process. See How to report a listing for the full steps.
Report illegal activity
If a crime is in progress or you're in immediate danger, contact your local authorities first. OfferUp partners closely with law enforcement to protect our community, but we aren't equipped to respond to active emergencies — local authorities are.
Once you've done that (or if the activity isn't an active emergency but you still believe it's illegal), see Report a crime for how to report it to OfferUp as well, so we can take action on the account.