How to cancel an order

As a buyer, you can cancel your open offers within 24 hours using our mobile app. Learn how. 


Canceling an order is unavailable on the web. If you're trying to cancel an order on the web, you'll need to switch to the OfferUp app to continue.

Cancel open offers

If you’ve made a shipping offer using the Make Offer button, and the seller hasn't responded, you can cancel the offer within 24 hours. 

To cancel your offer:

  1. Tap Inbox
  2. Make sure you’re in the Messages tab
  3. Find and tap the Messages conversation to find the item you want to cancel
  4. Tap View offer
  5. Tap Cancel offer, then Cancel offer again to confirm

Keep in mind, the offer will be canceled automatically if the seller doesn’t accept or declines it within 24 hours. Once the seller accepts the offer, you've made a commitment to buy and will not be able to cancel. 

Cancel accepted offers & Buy Now orders

If a seller accepts your offer and you need to cancel, you'll need to message them and ask them to cancel it voluntarily from their side. If you’ve made a purchase using the Buy Now option, you will not be able to cancel the order.

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