If you’re not completely satisfied with your purchase, you may be able to request a refund depending on how you purchased the item. In-person purchases are not eligible for refunds. Shipping purchases are eligible for refunds if they meet certain criteria. Read on to learn more.
Refunds for in-person purchases
While OfferUp assists in connecting local buyers and sellers, all in-person purchases occur outside of our platform and are not covered by our 2-Day Purchase Protection Policy. When you buy items in person, all sales are final once payment is exchanged.
To ensure you’re happy with your purchases, here are some simple tips to follow:
- Don’t send payment before you see the item in person.
- Inspect the item carefully during your meetup.
- Test the item to confirm it works as expected.
- Make sure you’re completely satisfied with the item before you pay.
If you buy an item in person that you’re not happy with, you can message the seller to see if they’d be willing to offer a refund or exchange. But it’s entirely up to the seller to decide, and there are no obligations or guarantees.
Refunds for shipping purchases
Items purchased through nationwide shipping are covered by 2-Day Purchase Protection. If you bought an item that’s fake, lost or damaged in transit, or doesn’t match the listing description, you can request a refund. Here’s how it works.
Step 1: Ask the seller for a refund
After the item is delivered, inspect it carefully. If there are issues, you can ask the seller for a refund through the delivery notification up to 2 days after receiving the item.
To request a refund from the delivery notification:
- Open the OfferUp app and log in to your account.
- Tap Inbox, then tap Notifications.
- Select the delivery notification for the item you want refunded.
- Tap Request Refund.
- Under What’s the Issue?, enter your reason. Attach photos of the item if desired.
- Tap Request Refund.
The seller has 2 days to accept or decline your refund request.
Step 2: If the seller agrees to a refund, ship the item back
If the seller agrees to refund you, you’ll get a notification containing a prepaid return label. Here’s what you need to do to get your refund:
- Repackage the item for shipping. To learn how, see the OfferUp Packaging Policy.
- Print and attach the OfferUp return label to your package.
- Drop off the package at a USPS location within 5 business days.
Once the post office scans your package, payment will be released back to your account within 5 business days. Weekends and holidays may extend this timeline due to bank closures.
Step 3: If the seller declines a refund, open a claim
If the seller declines or doesn’t respond within 2 days of your request, you have 2 more days to file a claim with OfferUp. To learn how, see our 2-Day Purchase Protection Policy. Please note that your payment will be held until the claim is fully resolved.
FAQs
Once the USPS scans your package, your funds will be released back to your original form of payment. This typically takes 3 - 5 business days to process and excludes weekends and holidays.
No. If the seller accepts your refund request, we’ll send you a prepaid return label so you can ship the item back through the USPS.
Yes. You will be refunded the full purchase price, including shipping fees and sales tax.
No. If a seller agrees to a refund, you will be refunded the full purchase amount after you ship the item back.
Don’t worry. Once you drop off the item and the USPS scans it, your refund will begin to process. If the item is lost on its way back, the seller can contact us and we’ll work with them to find a resolution.
If you believe the item is counterfeit, please open a 2-Day Purchase Protection claim.
To do this:
- Select the Contact Us button below.
- On the Contact Us page, select Submit a Claim.
- Select Item is Counterfeit and complete the form.
- Select Submit to finish.