Refund eligibility
Because OfferUp only supports local, in-person transactions, all sales are final once payment is made. Sellers aren't obligated to offer a refund or exchange for any reason. If a buyer isn't satisfied, they can ask the seller — but it's entirely up to the seller whether to agree, and there's no guarantee either way.
As a buyer
If you're not happy with an item you bought in person, you can ask the seller if they're willing to offer a refund or exchange:
- Message the seller through OfferUp — see How to use messaging if you need help sending a message.
- Explain why you're not satisfied, and ask if they're willing to offer a refund or exchange.
- The seller decides whether to agree. There's no guarantee either way — see Refund eligibility above.
If you're the one handling a refund request as a seller instead, see How sellers handle refund requests.
Avoid needing a refund in the first place
Since all in-person sales are final, here are some simple tips to make sure you're happy with your purchase before you pay:
- Don't send payment before you see the item in person.
- Inspect the item carefully during your meetup.
- Test the item to confirm it works as expected.
- Make sure you're completely satisfied with the item before you pay.