We want you to have a great experience working with other OfferUp users. But if someone is sending you rude, harassing, or threatening messages on our platform, we recommend that you block them. Blocking a user prevents them from contacting you and from buying your items.
Blocking a user
There are two ways to block a user on OfferUp.
NOTE
Blocking someone is not a permanent action, so if you change your mind, you can always unblock them.
You can block a user you're chatting with directly from your message thread.
To block a user in messages:- Open the OfferUp app and log in to your account.
- On the Home page, tap Inbox.
- In your Inbox, select the message thread with the user you want to block.
- On the Message page, tap the three-dot menu in the top-right corner.
- In the pop-up menu, select Block.
- Confirm by tapping Block again in the Block User pop-up.
NOTE
This feature is only available in the mobile app experience.
- All past messages with the blocked user are removed from your inbox.
- The blocked user can no longer send you new messages.
- The blocked user can no longer purchase your items.
- The blocked user is not notified that you blocked them.
REMINDER
We do all we can to protect you, but we also rely on your help. Never exchange personal information with other users, as this can put you at risk. If you experience harassment, report and block the user immediately.
Unblocking a user
There are two ways to unblock a user.
To unblock a user from your account settings:
- Open the OfferUp app and log in to your account.
- On the Home page, tap your profile picture in the top-right corner.
- On the Account page, tap Account Settings.
- In Account Settings, scroll down to Privacy > Blocked Users, then tap Edit.
- Find the user's name on the Blocked Users page and tap Unblock.
NOTE
This feature is only available in the mobile app experience.
To unblock a user directly from their public profile page:
- In the app or on OfferUp.com, locate a listing posted by the blocked user in your feed.
- Click on the listing to open it, then click the user’s profile picture.
- On their Profile page, click Unblock.
- Your messages with the user from the past 3 months are returned to your inbox.
- The user can send you new messages.
- The user can purchase your items.
- The blocked user is not notified that you unblocked them.