If you're experiencing an issue with OfferUp, there are a few things you can try before reaching out to support. Most common issues can be resolved with one of the steps below.
Update the app
Make sure you're running the most recent version of the OfferUp app. Older versions may have bugs or missing features that have since been fixed.
For steps on how to update, see Update your app version.
Check your connection
Try switching between Wi-Fi and cellular data to see if the issue is related to your internet connection. If other apps aren't loading either, the issue may be with your network rather than OfferUp.
Force close and reopen the app
Sometimes closing the app completely and reopening it can resolve a temporary issue. Force close the app on your device and open it again to see if the problem persists.
Restart your device
If force closing the app doesn't help, try restarting your device. This can clear temporary issues that may be affecting how the app runs.
Update your device software
Make sure your device's operating system is up to date. Running an outdated version of iOS or Android can sometimes cause compatibility issues with the app. See instructions for your type of device:
Uninstall and reinstall the app
Try uninstalling the app and reinstalling it from the App Store or Google Play Store.
Still having trouble?
If none of these steps resolved your issue, our support team is here to help! Contact Us for assistance.