Building trust and ensuring a smooth experience is essential for any service provider. This article offers practical advice to help you have positive and professional working relationships with your customers.
Communicate through the app
Keep communication secure and protected through OfferUp messaging. Interested customers can connect with you by starting a chat in the mobile app. When they’re ready to book, you can ask for their phone number, email address, and home address to get the process started. But avoid asking for any sensitive personal or financial information as this is against our platform rules and can be viewed as suspicious or scam-like behavior.
Showcase your skill and reputation
Potential customers want to know that you’re reputable and trustworthy. Show them why they should book with you. It’s always a good idea to share photos of your previous projects, Google reviews and references, and links to your business’s website. Additionally, make sure that your pricing is competitive and fair, and that you have the proper licenses and insurance coverage to protect yourself and your customers.
Decide on payment terms
Agree on a price and payment terms before any work begins. Make sure it’s clear how much the customer will pay and when payment is due. If you require a down payment or deposit, ask for a reasonable amount and be sure to set a clear refund policy. Additionally, have a secure and easy way to collect customer payments.
Provide a written contract
Before starting work, give your customer a written contract that covers the scope, price, timelines, milestones, materials, and any other key project details. This keeps expectations clear, protects you from out-of-scope requests, and helps avoid price disputes. Be upfront about any potential extra costs, and make sure both of you sign the agreement.
Be clean and respectful
When working in a customer's home, respect their safety, privacy, and rules. Keep work areas clean and organized to prevent injuries. Know which areas you can enter, when you’re expected to arrive, and any special requests—like closing doors or gates to keep kids and pets safe. A little courtesy goes a long way in building lasting customer relationships.