We always want your sales to be successful. But sometimes, dissatisfied buyers may reach out to you for a refund. Here's what to expect if it happens to you.
Refund eligibility
Because OfferUp only supports local, in-person transactions, all sales are final once payment is made. Sellers aren't obligated to offer a refund or exchange for any reason. If a buyer isn't satisfied, they can ask the seller — but it's entirely up to the seller whether to agree, and there's no guarantee either way.
As a seller
In-person sales are considered final once payment is exchanged — the item is sold as-is, without the possibility of a required refund. That's why buyers are given time to inspect the item thoroughly before deciding to pay.
If a buyer messages you through OfferUp to ask about a refund or exchange, you're not obligated to agree — see Refund eligibility above. If you decide you're willing to offer one, simply message the buyer to figure out how you want to proceed.
If you're the one requesting a refund as a buyer instead, see How buyers request a refund.