Promote your items near the top of the feed and increase your chances of selling using individual, paid promotions.
How promoting works
When you pay to promote an item, your item appears at the top of buyers’ feeds for a limited amount of time. Items at the top of the feed get more views, which means they’re more likely to sell.
Buy a promotion
Buying a promotion is easy! Select from our available menu options, such as Promote 1 Day or Promote 3 Days. You can also customize the number of days by combining multiple promotions. If you’d like to promote an item for 30 days or more, try a Promote Plus subscription.
To buy a promotion:
- Open the OfferUp app and log in to your account.
- On the Home page, tap My Listings.
- Find the item you want to promote, then tap Sell 2x Faster.
- Select how long you'd like to promote your item (like 1 Day or 3 Days), then tap Next.
- Optional: Select Promote Plus to try a promotion subscription. Learn more.
- Select your preferred payment method, then tap Buy.
Tip
You can add multiple promotions to a single item. For example, you can apply a 1-day and a 3-day promotion to an item to promote it for 4 days total. Just repeat the steps above for the same item.
Once you’ve purchased a promotion, your item will appear with the Promoted icon in featured spots on the OfferUp For Sale feed.
Don’t worry if you don’t see your item at the top of the feed immediately. Promoted spots are shared between sellers. Items rotate among the featured positions so all sellers get fair exposure.
Additionally, you may not see your promoted item in your own feed at all since you’re not paying to promote it to yourself. But potential buyers will see your item in their feed, depending on what they’re searching for.
Check real-time results
To find out if buyers are looking at your item, check the Promotion Results dashboard. You'll see how many views you're getting in real time and how long until your promotion expires.
To view your promotion results:
- Open the OfferUp app and log in to your account.
- On the Home page, tap My Listings.
- Under your For Sale list, tap Promotion Results.
- Check how many Promoted Views your item is getting.
Cancellations and refunds
Once you've purchased a promotion, you cannot cancel it. However, you can request a refund after the promotion expires. Just know that refunds are issued on a case-by-case basis and are not guaranteed.
Important
OfferUp Support is unable to process refunds for Apple (iOS) users. Since your promotions are paid through your iTunes account, you must work directly with Apple to request a refund.
To request a refund, complete the following steps for your type of device.
- Visit Apple.com and sign in to your account.
- Locate OfferUp from your list of App Store purchases.
- Tap Report A Problem and complete the form.
Apple will review your case and determine if you’re eligible for a refund. If granted, the refund may take up to 2 business days to process.
- Tap the Contact Us button below.
- Select Products & Subscriptions.
- Under Reason, select Promotions & Promote Plus.
- Complete the form and select Submit to finish.
- Look for an email from OfferUp Support.
OfferUp will review your case and determine if you’re eligible for a refund. If granted, the refund may take up to 5 business days to process.