You may notice that OfferUp now has Verified Shops. A Verified Shop has the ability to sell a large number of products and fulfill more orders efficiently. When shopping in the OfferUp app, you’ll see that Verified Shops have the title under their business name.
Why can’t I chat with a Verified Shop?
When browsing through products listed by Verified Shops and clicking on them, you will notice that you no longer have the ability to message these sellers. Instead, you will have the option to click Buy Now and purchase the item through shipping. Verified Shops have the ability to set a fixed price for each of their products to provide a quicker checkout process for multiple shoppers. This means that the Ask Now and Make Offer buttons will not be available for items from Verified Shops.
If you would like to contact a Verified Shop and ask them questions about their products, you can email them directly by navigating to their OfferUp profile in the app and tapping Contact seller under their name.
Each purchase from a Verified Shop is backed with 30-day protection. If you notice something wrong with your purchased item within that 30-day period, you can always request a refund. For more information on buyer protection or if you’re unable to request a refund, see How purchase protection and filing a claim works.