OfferUp Shipping Policy

OfferUp helps sellers ship items that they sell via the OfferUp marketplace. While not all items can be shipped, most can as long as they follow OfferUp’s Shipping Policies.  

The following articles together comprise OfferUp’s Shipping Policies:

• OfferUp Shipping Policy
• OfferUp Packaging Policy
• OfferUp 2-Day Purchase Protection Policy

If you choose to buy or sell an item with shipping, you must comply with all of OfferUp’s Shipping Policies. Any violation of these policies may result in the suspension or cancelation of your account at OfferUp’s sole discretion.

To ensure that you’re compliant with the OfferUp Shipping Policy, please review the following guidelines.

Items ALLOWED to ship

1. Items that use OfferUp’s provided label and are dropped off at a USPS approved location (mailbox, Post Office, or a USPS approved postal provider). That's how we track shipments so sellers get paid.
   
   
2. Items that are under 20 pounds.
   
   
3. Items with a sale price under $2,000. 
   
   
4. Packages that fit one of the 5 available size ranges (X-Small, Small, Medium, Large, X-Large). You must select the correct weight, box size, and label for the item you are shipping. Packages cannot have any side longer than 18 inches.
   
    

   If more postage is due because you selected an incorrect label weight, do not ship the item. You’ll need to cancel the transaction and re-list the item with the correct weight.
   
   
   
   
5. Items with batteries, (including lithium batteries), can be shipped but MUST be labeled correctly using black permanent marker with the following text: “Restricted Electronic Device” AND “Surface Transportation Only”.  Both texts must be present on the box at least in one location.
   
   
6. Items identified as hazardous material by USPS, or any other carrier, MUST be packaged and shipped in their own box. Never include hazardous material in a box with non-hazardous material. 
   
   All boxes containing hazardous material MUST be labeled using black permanent marker with the following text: “Surface Transportation Only”.
   

Items NOT ALLOWED to ship

1. Items that do not use OfferUp’s provided shipping label. Items without the official OfferUp shipping label cannot be tracked or verified by OfferUp, so sellers won’t get paid.
   

   OfferUp only supports and protects items that are shipped with the OfferUp provided shipping label, and that are mailed at an approved USPS location. For more information, see the OfferUp Packaging Policy.

2. Items that are not dropped off at a USPS approved location (mailbox, Post Office, or a USPS approved postal provider).
   

   OfferUp does not support items shipped through mail carriers other than USPS, such as UPS, FedEx, or DHL. Sellers who choose to ship their items via a non-USPS shipping platform will not be supported by OfferUp or covered by the 2-Day Purchase Protection Policy.

3. Items that are over 20 pounds. 
   
   
4. Items with a sale price over $2,000.
   
   
5. Packages that do not adhere to the available 5 size ranges and dimensions (X-Small, Small, Medium, Large, X-Large). Packages cannot have any side longer than 18 inches.
   
   
6. Items containing batteries or hazardous materials that are NOT properly labeled.
   
   
7. Hazardous materials that are packaged with non-hazardous materials. Hazardous materials as defined by USPS must be shipped separately and the package must be labeled using black permanent marker with the following text: “Surface Transportation Only”.
   
   
8. Drop-shipped items; drop-shipping is when a seller purchases items from another retailer and directly ships them to a buyer. This type of product sourcing can cause issues for both buyers and sellers and is not allowed on OfferUp.
   
   
9. Anything prohibited or restricted as determined by USPS. Sellers are responsible for complying with all applicable laws and regulations regarding mailing. Some items must be shipped via ground transportation only.
   

   To ensure that your item qualifies and complies with USPS shipping guidelines, see the following resources: Domestic Shipping Restrictions and Informational Video for Shippers. 

   To report suspected or detected shipping fraud, email the US Postal Inspection Service at: ISACGRevenueInvestigationsProductSecurityReporting@usps.gov

10. Items that do not adhere to OfferUps Terms of Service.  Check the Prohibited items guidelines to ensure that your item is okay to sell and ship.
    
    

Fees

The following fees apply to shipping transactions on OfferUp. 

Seller Fees:

• Sellers are responsible for paying a service fee when they ship items sold via OfferUp. 
  
  The fee is 12.9% of your item’s final price (excluding shipping costs) with a minimum fee of $1.99. You’ll see the rate when you’re listing your item and the exact amount when you accept an offer. This fee is deducted from the final sale amount before the money is deposited into your account.
  
  
• If USPS holds a package for the reason “postage due”, OfferUp will not reimburse for additional postage needed to continue/complete shipment of the package. Sellers are solely responsible for any necessary fees or overages with USPS.  

Buyer Fees:

• Buyers pay for both the Shipping fees and sales tax for their OfferUp purchase. We’ll show you the shipping cost for each item so you'll know how much you'll pay before you buy. 
• Sales tax is determined based on the ship-to address you provide.  
  
• Buyers can cancel an offer if the seller hasn't accepted the offer. Once the seller accepts the offer, the buyer has committed to paying for the item and its shipping.

2-Day Purchase Protection

To learn how OfferUp protects shipping purchases, see the 2-Day Purchase Protection Policy.