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Shipping Policies

Most shippable items can be sold on OfferUp. In order to make shipping transactions as smooth as possible, follow the policies below. In cases of severe or repeated violations, we may suspend or cancel an account or take other action. Shipping is subject to the OfferUp Terms of Service.

Eligible items

Most shippable items can be sold on OfferUp.  Make sure you meet these criteria:

DO ship:

  1. Items that use OfferUp’s provided label. That's how we track shipments and sellers get paid.
  2. Items that are under 20 pounds.
  3. Packages with no side longer than 18".
  4. Packages that fit one of the 4 available size ranges (X-small, Small, Medium, Large).
    shipping-size.png
  5. Items ready to ship. Items that may not be fulfilled on time, such as custom-order goods or event tickets, are ineligible.

DON'T ship:

  1. Anything prohibited or restricted by the US Postal Service
    Sellers are responsible for complying with all applicable laws and regulations regarding mailing. Some items may be shipped via ground transportation only. Since OfferUp uses Priority shipping, these items are not eligible for shipping transactions. Please check US Postal Service shipping restrictions to make sure your product qualifies for shipping.
  2. Drop-shipped items
    Drop-shipping is when a seller purchases items from another retailer and directly ships them to a buyer. This type of product sourcing is not allowed by community sellers on OfferUp. 

Restrictions

Fees

  • Sellers:
    • Sellers are responsible for paying a service fee. Shipping costs are typically paid by the buyer but can be paid by the seller. Shipping fees can vary, so the amounts are shown for each item. You'll know how much you'll pay before you buy.
    • OfferUp will not reimburse postage if a package is held by USPS with the reason “postage due.” 
    • As a seller, if you didn’t select the correct label weight and more postage is due, do not ship the item. You will need to cancel the transaction and edit your package weight in your posting. When the buyer makes a new offer, print the updated label.
  • Buyers:
      • Buyers pay for the cost of shipping items.
        Note:         Buyers can cancel an offer on a shipping item if the seller hasn't accepted the offer. Once the seller accepts the offer, the buyer has committed to paying for the item.
      • Buyers pay for the shipping label. Shipping fees can vary, so the amounts are shown for each item. When you're the buyer, you'll know how much you'll pay before you buy.
      • Sales Tax: We determine the sales tax rate based on the ship-to address of the buyer.

Shipped items and Buyer Protection Claims

  • Only use OfferUp to transact. Sellers should not take payments outside of OfferUp. When an item is paid for and shipped through OfferUp, the buyer may be protected if certain problems occur, but only if the transaction and payment were completed through OfferUp.
  • Sellers are responsible for selling the item that was purchased as described in the post. 
  • We will not honor any situations that indicate false claims, abuse, or return fraud.
  • Learn more about how purchase protection and filing a claim works.

 

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