OfferUp helps sellers ship items that they sell via the OfferUp marketplace. While not all items can be shipped, most can as long as they follow OfferUp’s Shipping Policies. “Shipping Policies” include this article, How to Ship with OfferUp, How to Package Items to Ship, and 2-Day Purchase Protection Claims.
OfferUp has the discretion to determine what items are eligible for shipping. All shipping via OfferUp is subject to our OfferUp Terms of Service.
Sellers are responsible for complying with all applicable laws and regulations regarding mailing. Please check the US Postal Service shipping restrictions for more information.
If you choose to buy or sell an item with shipping, you must comply with these Shipping Policies. Any violation of these Shipping Policies may result in the suspension or cancelation of your OfferUp account.
We really don’t want to do that, so take a moment and read the information below!
Items ALLOWED to ship:
- Items that use OfferUp’s provided label. That's how we track shipments so sellers get paid.
- Items that are under 20 pounds.
- Items with a sale price under $2,000. Items for sale that are over $2,000 are not available for shipping.
- Packages with no side longer than 18".
- Items with batteries, (including lithium batteries), can be shipped but MUST be labeled correctly using black permanent marker with the following text: “Restricted Electronic Device” AND “Surface Transportation Only”. Both texts must be present on the box at least in one location.
- Items identified as hazardous material by USPS, or any other carrier, MUST be packaged and shipped in their own box. Never include hazardous material in a box with non-hazardous material.
All boxes containing hazardous material MUST be labeled using black permanent marker with the following text: “Surface Transportation Only”. - Packages that fit one of the 4 available size ranges (X-small, Small, Medium, Large). You must select the correct weight, box size, and label for the item you are shipping.
Note: If you didn’t select the correct label weight and more postage is due, do not ship the item. You’ll need to cancel the transaction and relist the item with the correct weight.
NOT ALLOWED to ship:
- Anything prohibited or restricted by the US Postal Service. Please check US Postal Service shipping restrictions to make sure your product qualifies and complies with shipping.
Sellers are responsible for complying with all applicable laws and regulations regarding mailing. Some items may be shipped via ground transportation only. - Products that do not adhere to OfferUps Terms of Service. Check the Prohibited Item guidelines to ensure that your item is OK to sell and ship.
- Drop-shipped items; drop-shipping is when a seller purchases items from another retailer and directly ships them to a buyer. This type of product sourcing can cause issues for both buyers and sellers and is not allowed on OfferUp.
- Items containing batteries or hazardous materials that are NOT properly labeled.
- Hazardous materials that are packaged with non-hazardous materials. Hazardous materials as defined by USPS must be shipped separately and the package must be labeled using black permanent marker with the following text: “Surface Transportation Only”.
- Items with a sale price over $2,000.
Fees
The following fees apply to shipping transactions on OfferUp.
Seller Fees:
- Sellers are responsible for paying a service fee when they ship items sold via OfferUp.
The fee is 12.9% of your item’s final price (excluding shipping costs) with a minimum fee of $1.99. You’ll see the rate when you’re listing your item and the exact amount when you accept an offer. This fee is deducted from the final sale amount before the money is deposited into your account. - If USPS holds a package for the reason “postage due”, OfferUp will not reimburse for additional postage needed to continue/complete shipment of the package. Sellers are solely responsible for any necessary fees or overages with USPS.
Buyer Fees:
- Buyers pay for both the Shipping fees and sales tax for their OfferUp purchase. We’ll show you the shipping cost for each item so you'll know how much you'll pay before you buy.
- Sales tax is determined based on the ship-to address you provide.
- Buyers can cancel an offer if the seller hasn't accepted the offer. Once the seller accepts the offer, the buyer has committed to paying for the item and its shipping.
2-Day Purchase Protection
Please see 2-Day purchase protection claims to learn more about how purchases are protected.