OfferUp helps you ship the items you sell in our marketplace using nationwide shipping. If you choose to ship your items, you are responsible for reviewing and complying with all OfferUp Shipping Policies. You’re also responsible for complying with all U.S. laws and regulations regarding mailing, including but not limited to, USPS policies.
To ensure you adhere to our Shipping Policy, please review this article in full for guidance on shipping requirements.
Note
OfferUp reserves the right to determine what items are eligible for shipping. Shipping via OfferUp is subject to our Shipping Policies and Terms of Service. Any violations may result in the suspension or cancellation of your account.
Shipping restrictions
OfferUp supports shipping to and from all U.S. states except Alaska, Arkansas, and Hawaii.
Shipping eligibility
The OfferUp platform determines if an item is eligible to ship. Not all items can be shipped due to factors like size, location, or description. When you post an item for sale, you’ll know if your item can be shipped based on the options presented to you in the mobile app.
- If your item is eligible to ship, the app will allow you to select nationwide shipping as your delivery method.
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If your item is not eligible to ship, the app will show you the message "Shipping is not available" or similar when selecting a delivery method.
- OfferUp Support cannot enable the shipping feature if the app has determined that your item can't be shipped.
- Items that are under 20 pounds.
- Items with a sale price under $2,000.
- Items that are not prohibited to sell on OfferUp per our Prohibited Items Guidelines.
- Items that adhere to the OfferUp Packaging Policy.
- Items that are over 20 pounds.
- Items with a sale price over $2,000.
- Items that are prohibited to sell on OfferUp per the Prohibited Items Guidelines.
- Items that do not adhere to all of the OfferUp Packaging Policy.
- Drop-shipped items. Drop-shipping is when a seller purchases items from another retailer and directly ships them to a buyer. This type of product sourcing is not allowed on OfferUp as it can present issues for both buyers and sellers.
- Anything prohibited or restricted as determined by USPS. Sellers are responsible for complying with all applicable laws and regulations regarding mailing. To ensure that your item qualifies and complies with USPS shipping guidelines, see the following resources:
Shipping fees
Sellers and buyers are responsible to pay all fees when using nationwide shipping on OfferUp. The following fees apply to shipping transactions.
As a seller, you’re responsible for paying a service fee when you ship via OfferUp. The fee is 12.9% of the item’s final price (excluding shipping costs) with a minimum fee of $1.99. This fee is automatically deducted from the final sale amount before any money is deposited into your account.
You’re also solely responsible for any fees or overages incurred from USPS for shipping your item. For example, if USPS holds your package because more postage is due, OfferUp will not pay the additional postage fees or reimburse you for the additional costs to complete delivery. To avoid unnecessary charges or delays in delivery, make sure you select the correct package size to receive the appropriate prepaid shipping label. For more information, see the OfferUp Packaging Policy.
Buyers are responsible for the cost of shipping, including any applicable sales tax. Shipping fees and sales tax are displayed on the cost breakdown before any purchase is confirmed.
Note
Shipping fees are subject to change at any time based on OfferUp's policies and USPS rate increases.
Shipping time frame
As a seller, you're required to ship an item within 5 calendar days from the date of sale (though we recommend shipping within 3 days, if possible). If the item isn’t shipped within 5 days, the transaction will automatically cancel and the buyer's payment will be returned to their original payment method.
Shipping label requirements
You must use the shipping label provided by OfferUp for your package. If you're shipping hazardous materials (HAZMAT), you must use the specific HAZMAT shipping label provided by OfferUp. For detailed packaging guidelines, see the OfferUp Packaging Policy.
OfferUp only provides USPS shipping labels. We do not provide labels for any other carriers (such as FedEx, UPS, or DHL). If you choose to use a shipping label that you create yourself or obtain from another carrier, the following limitations will apply:
- OfferUp cannot guarantee that USPS will pick up your package.
- OfferUp cannot track your package or confirm successful delivery.
- OfferUp cannot guarantee that you will be paid for your sale in the app.
Package drop-off requirements
Your package must be dropped off at a USPS-approved location. This includes official USPS mailboxes, post offices, and authorized USPS postal providers.
If you choose to ship your item through a non-approved carrier (such as FedEx, UPS, or DHL), the following limitations will apply:
- Your item will not be covered by the 2-Day Purchase Protection Policy.
- OfferUp customer support will be unable to assist you with any issues related to your item.
- OfferUp cannot guarantee that you will be paid for your sale in the app.
Reporting mail fraud
If you're a victim of suspected or detected mail fraud, please email the US Postal Inspection Service at ISACGRevenueInvestigationsProductSecurityReporting@usps.gov. To learn more about identifying mail fraud, see the USPS Mail Fraud FAQs.