A counterfeit item was shipped

If you think you received a counterfeit item as a result of buying through OfferUp nationwide shipping, please select the Contact Us button below. On the Contact Form, select Submit a 2-Day Purchase Protection Claim to direct your issue appropriately. 

We'll need your transaction ID to look up your purchase. It’s listed on your receipt.  To find it, go to your message thread about the item and tap View receipt, or:

  • Log in to your account
  • Tap Account icon Account
  • Tap Payments and receipts, then Transactions
  • Select the receipt for the item you have questions about
  • Scroll to Payment info for the transaction ID
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