Fix issues with your shipping address

We currently support shipping to and from all US states except Alaska, Arkansas, and Hawaii. Shipping will be unavailable if you live in one of these states.

If you're getting an error when entering your shipping address, make sure it's properly formatted and the details are correct. 

How to format your shipping address

  • Include both a first and last name
  • Write the house or building number and the street name in Street Address 1
  • If you're in an apartment, suite, or unit with its own number, list that in Street Address
    "123 Pine Way" in Street Address 1
    "Suite A-101" in Street Address 2

Tips to avoid errors

  • Avoid uncommon abbreviations, symbols, or incomplete words
    Incomplete: "15th" Correct: "15th Ave NE"
    Misspelled: "Co Rd 34" Correct: "County Rd 34"
    Abbreviations: "maplest" Correct: "Maple St"
    Symbols: "Lewis & Clark Rd" Correct: "Lewis and Clark Rd" 
  • Make sure none of the fields have extra info, like a personal name or a city in a street address field
  • Confirm that the ZIP code is accurate
  • Note that non-English characters like "ñ" or "è¡—é ­" might not process correctly

If you're still getting an error, try searching for the address using the US Postal Service ZIP code lookup tool. Compare how the address appears on the US Postal Service to how it looks in the OfferUp app.

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