Problems paying with credit card

Common messages you may see when encountering a problem using OfferUp’s payment system are:

  • “There was a problem processing the payment info. Please try again.”
  • “There was a problem processing this card. Please contact the card issuer for more information.”
  • “There was a problem with the payment. If you've already seen this message, contact your card issuer.”

If you encounter one or more variations of the messages listed above, and have tried using your payment method and/or another payment method multiple times without success, please contact your card issuer or OfferUp Support for further assistance.

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