Sellers are required to pay a service fee when shipped items sell. The fee is either a minimum of $1.99, or 12.9% of the sale price. For more information on seller fees, see our Terms of Service.
The shipping cost is calculated when you list your item. It’s based on the item’s estimated weight and dimension. That cost will be shown on the item when you post it. Buyers pay for the label when their payment is collected. We’ll send you the shipping label after you accept a buyer’s offer.
Sellers are responsible for paying a service fee for shipped items. The fee is a percentage of your item’s final price (excluding shipping costs). You’ll see the rate when you’re listing your item. The exact amount will appear when you accept an offer. The fee is deducted from the final sale amount before the money is deposited into your account.
Offerup will not reimburse postage if a package is held by USPS with the reason “postage due".
As the seller, if you didn’t select the correct label weight and more postage is due, do not ship the item. You will need to cancel the transaction and edit your package weight in your posting. When the buyer makes a new offer, print the updated label.
Having issues with shipped items?
Since buyers can't inspect the item until it gets there, they have two days to look it over after delivery. If they notice damage, something missing, or anything else that doesn't meet the expectations set by the item listing, the buyer can ask the seller for a refund. If the seller declines or is unresponsive, the buyer may file a purchase protection claim up to 2 days later (a total of 4 days after receiving the item). Once this period expires, the buyer will be unable to request a refund or file a claim.